How to Get Your e-Residence Card in Malta

MALTA-IMMIGRATION-REFUGEE-CAMPBack in February we made a post that explained what foreigners residing in Malta needed to do in order exchange their old ID card for the new (and improved?) e-Residence card. It all seemed pretty straight forward at the time but we have since learned that following the advice we gave in that article will get you nowhere fast. Not because the information we gave was false, but because of The Department for Citizenship and Expatriate Affairs’ inability to deal with the situation.

It has been reported that when trying to call The Department for Citizenship and Expatriate Affairs there is never anyone to pick up the phone and when sending an email to, which is the official email set up to book an appointment, the email would bounce right back saying the mailbox is full.

Since there is no real information out there on what you need to do in order to get your e-Residence card now that the system they had in place failed we thought we would make a follow up post on this and let you know what have worked for other people.

Opening Hours

Monday: 08:30 – 12:30

Tuesday: 08:30 – 12:30

Thursday: 08:30 – 12:30

What You Need To Do (For Real)

This is a step by step guide of what you need to do and even though it might seem like a big hassle (and it is) it has been working for the people we have talked to.

Step 1

You will have to go to Valletta at the address below:

The Ministry of Foreign Affairs,
The Department for Citizenship and Expatriate Affairs,
Second Floor,
Castille Place,

Once you get there you will have to stand in line the get in to Room 5 which is where they will give you your application papers and book you in for an appointment a few months down the road.

What to Bring:

  • Your old ID card

Approximate waiting time: 1.5 to 3 hours

Step 2

You will need to go back to the same address mentioned above at the date and time that you have the appointment and hand in your application papers in Room 4. Once you have handed in your papers you will have to wait 1-2 hours to get your “temporary e-Residence permit” which you will need for step 3.

What to Bring:

  • The ticket for your appointment
  • Your old ID Card
  • The application papers your were given in step 1 (filled out).

Approximate waiting time: 10 to 30 minutes for your appointment and another 1 to 2 hours for your temporary permit to be processed.

Step 3

You will get a notification by post once your e-Residence card is ready and you will have to go to the Ministry of Foreign Affairs at 172, Melita Street in Valletta.

What to Bring:

  • The temporary e-Residence Card
  • The letter you got in the mail

Approximate waiting time: N/A

Author Profile: Stefan+

15 April 18, 2013 By admin in Blog

Comments (15)

  1. Danny April 18, 2013


    Finally someone who gives clear instructions on how to go about getting this f-ing e-residence card.

    I sent an email to back in February to make an appointment and I’m still waiting for a reply. I’ll try to follow the steps you provided and hope it works this time.

  2. Liz April 18, 2013

    Same experience as above, still awaiting reply afterchaser email. Thanks for this, I will get a flask and a book and try turning up as you suggest 🙂

  3. Mark Lightfoot April 20, 2013

    What happens if you don’t apply for it now, ie let the dust settle. What can you not do if you haven’t got the new card? Also, given the gvt propensity to devise systems and protocols that defy both logic and common sense, it won’t take much to bugger your algorithm.

  4. Stacey April 23, 2013

    What happens if you don’t have an ID card because you’re new? Should you wait in line for the paperwork?

  5. Mixt June 7, 2013

    Is it the same opening hours in the summertime?

  6. Mixt June 7, 2013

    Perhaps this is old news, but if not:

    Extension of Validity of ID cards of Foreign Nationals

    The Department for Citizenship and Expatriate Affairs would like to inform that as per LN 147 of 2013 (Issue and Validity of Identity Cards (Amendment) Regulation 2013), the validity of ID cards of foreign nationals has been extended until the end of November 2013.

  7. italico rota June 12, 2013

    I am Maltese citizen and my ID Card expire the June 30th. I kindly would like to know where shell I go to get the renuwal of my ID Card or a new one.
    Sorry to disturb you and I thank you for your kind reply asap.
    All the best

  8. Amanda Blount June 19, 2013

    Thank you for such clear instructions – We only found them after our journey to Valetta. We firstly went to the Entitlement office to get our Health Insurance sorted only to find out that my other half could not get a certificate because he had already had a years certificate that cannot be renewed. Then onto the Foreign Affairs office only to find they were closed (wednesday). Still I am none the wiser to what paperwork I require to take. I am self employed but do not have half the paperwork they are asking for. Whose Idea is this and why. We have resided in Malta for the last three years (self sufficient) and received ID cards fairly easy before. So what has changed Please If anyone can help would be much appreciated.

  9. Judith August 10, 2013

    Hi all, I have applied for the new ID Card and e-residence permit at the end of April, following the above guideline. Now we are in the middle of August, and I still have no new ID card etc. On Arriva they are charging me tourist prices (being an EU Citizen and having resided in Malta for 12!years!)….Does anybody know how to speed up things as it is now dragging on for too long.,,,?

  10. Fred August 30, 2013

    Hi all, Note this communication on the offical ministry website:

    Residence MALTA
    The Department has relocated to Evans Building, St Elmo’s Place, Valletta and is open to the public from the 13th August 2013.
    Applications for Maltese Citizenship and Residence documentation are to be submitted at the said building between Monday to Thursday from 8.30am till 3.30pm between 1st October to 15th June and between 8.00 am till noon between 16th June and 30th September.

  11. Roland November 13, 2013

    Is it true that you (EU-Citizen) must now have 40.000 Euro, or work if you want to renew your ID-card ?

  12. Alexie62 January 19, 2014

    What if a Non EU Resident ex student who graduated in Dec 12 got an an extension for 6months,was issued with a temporary ID for 3months, told he must wait for his permanent ID and has not received it where his temporary ID expires soon? Will they grant him an extension until the permanent ID is received? What happens if they don’t? Why process an ID and it is not received in time before the temporary ID is issued?

  13. Al Hamo January 28, 2014

    From were can i download the application form to apply for the id card permant i have one but it is expired

  14. mahdi February 11, 2014

    hi for all i am mahdi from tunisia i want check for paper what i need for application for permess Ghal residence of work wich paper i need

  15. Mat October 15, 2015

    Hello! If I am applying for residence permit for the first time will I have any legal document which will allow me to stay on Malta after visa in my passport expires? I’m from non-EU country.
    All the time I will have a permanent job.

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